Privacy Policy
Overview
Lotus Embodied Therapy is committed to upholding your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles 2014, and other relevant legislation.
This policy outlines how we collect, store, use, and disclose your personal information. Personal information refers to any data or opinion about an individual where their identity is apparent or can reasonably be determined, including information gathered through sessions, phone contact, our website, or any other form of communication.
Collecting Information
We collect personal information fairly and transparently, and we’ll always provide details on how to contact us. We only collect information necessary to support the services we provide.
We will let you know the purpose of collecting your information at the time of collection. If we collect any sensitive information (as defined under the Act), we will only do so with your consent or as permitted by law, and we will treat it with the highest level of security and confidentiality.
If you choose not to provide certain information, we will explain the potential impact—such as limitations to the services or support we can offer you.
Disclosing Information
We will only disclose personal information in accordance with the Privacy Act. This means your information may be disclosed:
For the purpose it was collected or a related purpose you would reasonably expect,
With your explicit consent,
When required by law, or
In exceptional circumstances as permitted under the Act.
In providing therapy services, some information may be shared with relevant internal staff members to support your care.
Unauthorised Disclosure or Access
Lotus Embodied Therapy takes privacy seriously. Any unauthorised access to or disclosure of personal information by our team or contractors is considered a breach of this policy. We will respond with appropriate action, which may include disciplinary or legal measures.
Access to Personal Information
You have the right to access your personal information upon request. However, in some cases, we may be required to withhold access in line with exemptions outlined in the Privacy Act.
Security
We are committed to protecting the personal information we collect. Information is stored securely, treated confidentially, and disposed of safely when no longer required.
We continually review and implement relevant security measures, including technological and managerial safeguards.
Data Quality
We strive to ensure that the information we collect, use, and disclose is accurate, complete, and up to date. Information is generally obtained directly from you or other trusted sources.
Privacy Inquiries
If you have any questions or concerns about your privacy or how your information is handled, please contact us via our website: www.lotusembodiedtherapy.com.au
Availability and Review of Policy
This privacy policy is available upon request and accessible via our website. We review this policy periodically and update it as needed to ensure it reflects current practices and legislative requirements.